"When desktop support technicians resolve a ticket, they are usually required to document the cause and solution to the problem. Supervisors see these records, so you have to be professional, but can usually get away with using the acronym “PEBKAC” in situations where the user caused the initial problem. PEBKAC stands for 'Problem Exists Between Keyboard and Chair.'" - 'Tricks Of The Trade', Matthew Baldwin, 22 Dec 2007.
"When desktop support technicians resolve a ticket, they are usually required to document the cause and solution to the problem. Supervisors see these records, so you have to be professional, but can usually get away with using the acronym “PEBKAC” in situations where the user caused the initial problem. PEBKAC stands for 'Problem Exists Between Keyboard and Chair.'"
- 'Tricks Of The Trade', Matthew Baldwin, 22 Dec 2007.
See also: ID-Ten-T Error.
"Problem Exists Between Keyboard And Chair"